Return, Exchange & Refund Policy

 

We strive to ensure you are satisfied with your purchase. If for any reason you are not, we offer a simple process for returns, exchanges, and refunds under the following guidelines.

Return Policy

  • Returns are allowed within 5 days of receiving the product.
  • To initiate a return, please click here or the “Return or Exchange” tab on our website.
  • You must select the appropriate reason for returning the product.
  • Once approved, a pickup will be arranged within 1–3 days.
  • Refunds will only be issued if all return conditions are met.

Terms & Conditions for Returns

  • Product must be returned in its original packaging.
  • Product must be unused, undamaged, and in the same condition as received.
  • Original tags and labels must be intact.
  • Return requests made after 5 days of delivery will not be accepted.
  • Refunds will be processed only after successful inspection of the returned product.
  • Shipping charges, if any, are non-refundable unless the return is due to a defective or wrong product.

Exchange Policy

  • Exchanges are allowed within 5 days of receiving the product.
  • To Exchange your product, please click here or the “Return or Exchange” tab on our website.
  • You must select the appropriate reason for exchanging the product.
  • Once approved, a pickup will be arranged within 1–3 days.
  • If the requested item for exchange is not available, we will try our best to compensate you or issue a refund.

Terms & Conditions for Exchanges

  • If you select a product of higher value, you will need to pay the difference.
  • If you select a product of lower value, we will refund the difference amount.
  • Product must be returned in its original packaging, unused, undamaged, and with tags intact.
  • Exchange requests made after 5 days of delivery will not be accepted.
  • Exchanges are subject to product availability.

Refund Policy

  • Refunds are issued only if all return conditions are met.
  • Refunds will be processed after the returned product reaches our warehouse and passes all quality checks.
  • The refund will be credited to your original payment method within 7–10 business days after approval.

Terms & Conditions for Refunds

  • Refunds are applicable only for products returned within the allowed period (5 days).
  • Refunds will not be issued for products that fail inspection (damaged, used, or missing parts/items).
  • Refunds for exchanges will be adjusted based on the value difference of the products.
  • Shipping charges, if any, are non-refundable unless the return is due to a defective or wrong product.
  • Refund timelines may vary depending on your bank or payment provider.

General Terms & Conditions

  1. Products purchased during sale or clearance events may not be eligible for return or exchange unless defective.
  2. Gift cards, vouchers, and personalized/customized products are non-returnable and non-refundable.
  3. We reserve the right to reject return/exchange requests if the product does not meet the stated conditions.
  4. If pickup is not available at your location, you have to arrange to send the product to our warehouse on below address:
     Plot No. 32, Mahaveer Colony-B, Near India Gate, Sitapura, Jaipur-302022
  5. Customers are responsible for ensuring the product is securely packed during return pickup to avoid damage in transit.
  6. Our policies are subject to change, and the latest version will always be available on our website.
  7. Do not accept the item if the packaging is damaged or altered and notify us immediately.
  8. International orders are not eligible for Return or Exchange.